Frequently Asked Questions
Everything you need to know about our latest collections and orders.
What is the standard shipping time for new arrivals?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination and customs processing.
How can I return an item that doesn't fit?
We offer a 30-day return policy for all unworn garments with original tags attached. Simply visit our Returns Portal to print a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements in inches and centimeters. We recommend measuring a similar item you already own for the best comparison.
Are your fabrics ethically sourced?
At Cobble Hill Puzzles, we prioritize sustainability. 80% of our current collection is made from organic cotton or recycled materials, and we only partner with fair-trade certified factories.
Can I modify or cancel my order after it has been placed?
Because we process orders quickly to ensure fast delivery, we can only allow modifications or cancellations within 60 minutes of purchase.